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Pond Tail Surgery (Godstone) Future GP Services - FAQs


We are pleased to announce that a local organisation, DHC GP Federation (Dorking Healthcare) has been appointed to provide primary care GP services to registered patients at Pond Tail Surgery.

DHC currently provides a wide range of NHS services within Surrey. Information about DHC can be found at https://dhcclinical.co.uk/pondtailsurgery 

You can find out all of the details on our Background and Updates webpage.
 

Outcome of the procurement process and next steps

What is the outcome of the procurement process?

We are pleased to announce that a local organisation, DHC GP Federation (Dorking Healthcare) has been appointed to provide primary care GP services to registered patients at Pond Tail Surgery. DHC currently provides a wide range of NHS services within Surrey. Information about DHC can be found at https://dhcclinical.co.uk/pondtailsurgery 

What do I need to know as a patient?

How can I be assured that DHC will be ready to offer services from 1st January 2022?

Please see the response to question 4 above. Between now and the start of the contract DHC will work with commissioners from SH CCG and staff at Pond Tail Surgery to transition care so that services are available immediately the contract commences. DHC has plans to communicate directly with patients and the local community to keep you informed about progress. Further details will be forthcoming.

About Pond Tail Practice now

How many patients are registered at Pond Tail Surgery and how does this compare with other local Practices?

The surgery has a registered list size of approximately 7,000. Locally in East Surrey, Oxted Health Centre is much larger, Caterham Valley about 10,000 and Lingfield also quite large. Pond Tail is relatively small but an average NHS list size for a single-handed GP practice is circa 8,000. Below 5,000 would be considered a small practice. 

Patient support

What information will patients and local people now receive?

Jointly, SH CCG and DHC have announced the contract award. Both the SH CCG and DHC websites include the announcement and Questions & Answers for patients.

The outcome of this procurement has been communicated to local MPs, county, district and borough Councillors and the administrators of local community groups and social media accounts.

Pond Tail Practice has contacted all registered patients and has details of the procurement outcome in the surgery premises and on the website.

Later in the year there are plans for the procurement process patient representative to meet with DHC during which time they will discuss how to progress plans for a Pond Tail Patient Participation Group.

How to submit feedback

Surrey Heartlands CCG welcomes patient feedback at every stage and all comments will be taken into consideration.

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Tel: 0300 561 1555
  • SMS: 07917 087 560 (text phone only)
  • Write: FAO Communications and Engagement Team, NHS Surrey Heartlands CCG, Cedar Court, Guildford Road, Leatherhead, Surrey, KT22 9AE and make sure you include your full address and postcode

 

Review Date: 2021-06-01
Review Due: 2021-08-01
Model Publication Scheme Class: Class 6: How we make Decisions