Safeguarding

 

Safeguarding Children and Adults

In this section...

 

Reporting a safety concern for a child, young person or adult

The Surrey Multi-Agency Safeguarding Hub (MASH) and the Surrey Children's Single Point of Access (SPA) are the initial points of contact that aims to improve the safeguarding response for children and adults at risk of abuse or neglect through better information sharing and high-quality and timely responses.

Find out more about MASH here.

The SPA provides residents and people who work with children in Surrey with direct information, advice and guidance about where and how to find the appropriate support for children and families.

More about: Surrey Children's Single Point of Access (SPA)

 

Concerns of abuse or neglect children:

Availability: 9am to 5pm, Monday to Friday

  • Phone: 0300 470 9100
  • Emails: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Out of hours phone: 01483 517898 to speak to the emergency duty team.
  • SMS: 07527 182 861 (for the deaf or hard of hearing)
  • VRS: Sign Language Video Relay Service

Concerns of abuse or neglect adults

Availability:
9am to 5pm, Monday to Friday

  • Phone: 0300 470 9100
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Out of hours phone: 01483 517898 to speak to the emergency duty team.
  • SMS: 07527 182 861 (for the deaf or hard of hearing)
  • VRS: Sign Language Video Relay Service

If you have already been in touch with children's social care services and would like to contact your allocated social worker or family support worker directly, please find your local area number via the following link: Local Area Contacts

 

Out of hour’s emergency

The Emergency Duty Team provides an emergency social work service for urgent situations which arise out of normal office hours and which cannot be left with an appropriate degree of safety until the next normal working day.

The Emergency Duty Team service is not intended as an alternative means of accessing the usual daily activities of Surrey County Council.

The team operates outside of normal office hours Monday to Friday 5pm to 9am, offering weekends 24 hours a day. The EDT also operates throughout all bank holiday periods.

Find out more about the Emergency Duty Team and how to contact them by clicking here.

If you are concerned for a child or adult's immediate safety you should call Surrey Police on 999.


What is safeguarding?

Safeguarding is an integral part of providing high-quality health care, it means protecting a person’s health, wellbeing and human rights, enabling them to live free from harm, abuse and neglect.

Safeguarding children, young people and adults is everyone’s responsibility.

The NHS England Safeguarding Children, Young People and Adults at Risk in the NHS: Safeguarding Accountability and Assurance Framework sets out the outcomes and corresponding indicators that will be used to hold NHS commissioners and providers to account for improvements in health outcomes.

In particular, there’s an expectation that commissioners and providers will have strong safeguarding leadership that provides expertise and commitment at all levels of their organisation and that they are fully engaged and in support of local accountability and assurance structures, in particular via the local Safeguarding Children Partnership and Safeguarding Adults Board.

Surrey Safeguarding Children Partnership

In line with the reforms arising from the 2016 Wood Review, provisions in the Children and Social Work Act 2017 and statutory guidance in ‘Working Together 2018’ The Surrey Safeguarding Children Partnership (SSCP) was established replacing the Surrey Safeguarding Children Board (SSCB).

The new SSCP arrangements are led, jointly and equally, by Surrey County Council, Surrey Police and NHS Surrey Heartlands Clinical Commissioning Group (on behalf of all CCGs and NHS providers in Surrey).

The new Surrey Safeguarding Children arrangements were published in June 2019

More about: Surrey Safeguarding Children Partnership

 

Child Death Review Arrangements

In line with statutory guidance in ‘Working Together 2018’ and the ‘Child Death Review Statutory and Operational Guidance’ the responsibilities for child deaths fall to a partnership of the local authority and CCGs. The new arrangements for responding to child deaths in Surrey, are designed to ensure compliance with the guidance and deliver strong and effective partnership arrangements

Surrey’s plan for a Child Death Review Partnership was published in June 2019

More about: Child Death Review Process

 

Surrey Safeguarding Adult Board

Surrey Safeguarding Adults Board (SSAB) is a multiagency partnership that has representation from organisations that support adults who have care or support need of which Surrey Heartlands CCG is a partner.

More about:Surrey Safeguarding Adults Board

 

Safeguarding in NHS Surrey Heartlands CCG

The safety and welfare of children and adults is of paramount importance to NHS Surrey Heartlands Clinical Commissioning Group (CCG). The CCG host safeguarding and Looked after Children (LAC) arrangements and employ a Surrey Wide CCG Safeguarding Team, covering safeguarding children, safeguarding adults, looked after children and child death review

Designated professionals for safeguarding provide strategic leadership, expert advice and support to all Surrey CCG's and partner organisations. The CCG works in close collaboration with other CCGs within Surrey to ensure that all of the services we commission provide high quality, safe and effective care.

What we do

The following measures ensure that safeguarding and promoting the welfare of children and adults at risk is given priority and is discharged effectively across the local health community:

  • The CCG has executive level membership of the Surrey Safeguarding Children Partnership and Surrey Safeguarding Adults Boards to ensure that safeguarding is at the forefront of service planning.
  • The CCG has senior membership of local Safeguarding Groups.
  • The CCG works closely with the Local Authority to assess and ensure the provision of co-ordinated integrated services to meet the needs of the local population, including specialist services for vulnerable groups.
  • The CCG ensures that safeguarding children and adult strategies and associated policies are in place, including safe recruitment of staff, a whistle-blowing policy and safeguarding training and supervision policies.
  • The CCG ensures that providers of services are held to account through the regular review of safeguarding arrangements.
  • The CCG has Designated Nurses and Doctors in post to offer professional expertise and advice around safeguarding, looked after children and child death review matters. 

Contact the Safeguarding Team at NHS Surrey Hearltands CCG

To speak to the Surrey Wide CCG Safeguarding team, please contact:

Lisa Parry, Surrey wide CCG Safeguarding Business Manager
email: This email address is being protected from spambots. You need JavaScript enabled to view it. mobile: 07500 990 623

Caroline Holmes, Surey wide CCG Deputy Safeguarding Business Manager
email: This email address is being protected from spambots. You need JavaScript enabled to view it. mobile: 07392 273 317 

To speak to the team about Looked after Children, please contact:

Karen Overington, Looked after Children / Safegurading Administrator
email: This email address is being protected from spambots. You need JavaScript enabled to view it. mobile: 07920 831 879

To speak to the team about Child Death Reviews, please contact:

Anna Miles, Surrey wide CCG Safeguarding Business Officer / Child Death Review Administrator
email: This email address is being protected from spambots. You need JavaScript enabled to view it. mobile: 07500 953 839


If you are concerned for a child or adult's immediate safety you should call Surrey Police on 999.  


Policy & Resources

Surrey Heartlands CCG Modern Slavery and Human Trafficking statement can be found pdf here (111 KB) .

Surrey Heartlands CCG Safeguarding statement can be found pdf here (88 KB) .

pdf Surrey Children’s Services Academy (SCSA) (67 KB)  (for further information, see section below)

pdf COVID -19 Domestic Abuse Addendum to; HR25 Domestic Abuse Support for Staff Workforce Policy (657 KB)

Domestic Abuse Support for Staff policy

Safeguarding Supervision Policy 

Safeguarding Policy

Further Policy and Resources, Safeguarding Adults, Children, Looked after Children and Child Death Review will soon be added to the page, in the meantime if you need to get in touch please visit our Contact Us page.


Surrey Children’s Services Academy (SCSA) has a website which hosts a wealth of information for the children’s workforce in Surrey, click here to view.

The website is continually being updated, and covers the following;

  • Learning and Development – Multi-Agency Partnership Offer
  • A wealth of resources and signposting
  • articles and events
For further information please contact; This email address is being protected from spambots. You need JavaScript enabled to view it.
 
 

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