Surrey Patient Transport Service Procurement


Information to follow



Model Publication Scheme Class: Class 4: Procurement and Tendering

Surrey Improved Access to Psychological Therapies (IAPT) Procurement


The current contracts are due to expire on 31 March 2022.  Therefore, commissioners are now seeking views of potential bidders to help inform the future service model.



The current Service started in July 2016 and is delivered by six providers under an Any Qualified Provider (AQP) on a cost-per-case commissioning model using a locally determined tariff.

The Service is informed by NICE guidelines outlined in the ‘IAPT Manual’.

Adults over the age of 18 registered with a GP in Surrey Heartlands or Surrey Heath are eligible to access the Service.  A pilot to reduce the age of access to 17 is currently on-going.

Providers offer face-to-face, telephone and online appointments.

Since the Covid-19 pandemic, the Service has continued to deliver appointments virtually.

Providers are co-located in Primary Care Networks to deliver the Service to people with long-term conditions (LTCs).


Service targets

The main key performance indications (KPIs) are set by the NHS Long-Term Plan:

  • Access (numbers of people entering treatment)
  • Waiting times
  • Recovery
  • Reliable Improvement


The target for numbers entering treatment increases yearly, the 2019/20 target was 22% of the estimated mental health prevalence in Surrey.  The target for 2020/21 is 25%, with the NHS Long Term Plan stating a future expansion of the estimated prevalence target.


Provider events

Two virtual events are now available to potential bidders to attend and participate shaping the future model on weds 21st October 2020 and Thursday 5th November 2020.  The events are exactly the same in content to enable participation.  The event details and registration process can be found below:

pdf Re Commissioning Surrey Adult IAPT Service Provider Event Oct-Nov2020 (213 KB)

The event has also been advertised on contracts finder and TED:


If you have any questions, relating to the above or about the procurement, please contact us:

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Review Date: 2020-10-21
Review Due: 2021-04-19
Model Publication Scheme Class: Class 4: Procurement and Tendering

Primary Care


We believe that communicating and engaging with our local population is key to achieving our vision.


We do this by ensuring our public and stakeholders are at the centre of decisions that shape healthcare services, from planning to delivery.

As a commissioner, it’s really important we listen to local people to find out what services residents need and to ensure their needs are met, and to ensure that we have a true understanding of what people feel is important. Our aim is to be clear, focused and involve residents, patients, carers, member GP practices, staff, the voluntary sector and partner organisations in our communications and engagement.

Achieving our aim will be influenced by how well we engage, listen and act on the feedback from our whole community.


Current primary care projects that you can get involved with:





Review Date: 2020-08-05
Review Due: 2022-02-01
Model Publication Scheme Class: Class 6: How we make Decisions

Annual General Meeting


The Member Council will hold one meeting a year in public for the purpose of presenting the Annual Report and Annual Accounts to members of the public. This meeting is called an Annual General Meeting (AGM). 

The AGM also gives us an opportunity to provide an update on how we have been working to improve care for local people in the Surrey Heartlands area and through the Surrey Heartlands Health and Care Partnership. We also share our plans for the future.

2020 Surrey Heartlands CCG Annual General Meeting


  • Date: Wednesday 23 September 2020
  • Time: 15.00 to 16.00
  • Location: Virtual – online and by phone. For joining details please email This email address is being protected from spambots. You need JavaScript enabled to view it., call us on 0300 561 1283 or text phone to 07917 087 560.
  • Questions: Please contact the Governance Team This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions to submit in advance of the AGM or if you have any queries regarding the event. Alternatively, you can ask questions during the meeting.


Following the merger of the four Clinical Commissioning Groups (Guildford and Waverley, East Surrey, North West Surrey and Surrey Downs CCGs) from April 2020 this will be the first AGM we hold as the new Surrey Heartlands CCG.

Due to the current situation, this year we will be holding our AGM virtually, using an online meeting platform and for those who do not have access to the internet, there is also the option to join the meeting by telephone.

We will be publishing the agenda and presentations a week in advance on this web page so you can review these prior to the meeting, should you wish. These will include updates from each former CCG area, as well as presentations covering key requirements such as finances. Kate Scribbins, Chief Executive of Healthwatch Surrey, will be talking about patient engagement following the Covid-19 outbreak and what they have heard from local people.

During the AGM meeting we will provide a brief overview of our achievements and the challenges we faced during 2019-2020, as well as our priorities and plans for the future.  We will then be using the rest of the meeting to answer your questions and hear feedback on the work we are doing to improve quality and the health of our population.


Presentations (all links open a new window in YouTube)


Previous Annual General Meetings

If you would like details of previous AGMs from the ‘legacy’ CCGs (East Surrey; Guildford and Waverley; North West Surrey; and Surrey Downs CCGs), please contact:

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Model Publication Scheme Class: Not part of the MPS

Health and Primary Care in Guildford

Shaping the Future of Primary Care in Guildford


On this page:



Background and Challenges


Primary care in Guildford has seen a significant rise in the pressures it faces over the past few years. GP practices locally, particularly Guildowns Group Practice and Woodbridge Hill Surgery, have seen an increase in the following challenges:

  • growth in the number of registered patients
  • insufficient space to develop services
  • inability to develop health and care options for patients
  • lack of capacity to develop new workforce models with primary care.


These combined challenges mean that we need to address the pressing requirement for primary care expansion at a local level.

Aims of the programme

Our aspirations for the future delivery of primary care services at a local level are:

  • to work at greater scale to improve access and quality of services for patients
  • to provide premises that are fit for purpose and facilitate team working
  • to use technology to improve quality.


pdf Shaping the Future of Primary Care in Guildford - Frequently Asked Questions (135 KB)



NHS Guildford and Waverley CCG has been working with colleagues in two GP practices (Guildowns Group Practice and Woodbridge Hill Surgery) to develop options for the future provision of primary care services in Guildford.

Options were shortlisted as follows:

  • Option A
    Retain all five current GP practice sites for Guildowns and Woodbridge Hill Practices.
    Maximise the available space at Wodeland Avenue Surgery.


  • Option B
    Co-location of both practices on a single site near RSCH or Park Barn, with the exact location to be determined at a later stage.


  • Option C
    Co-location of both practices on a single site at the Jarvis Centre or nearby suitable location.


  • Option D
    Co-location of both practices on two sites in west and north Guildford, on sites to be determined but which could include RSCH or Park Barn, and the Jarvis Centre or another suitable location nearby.


  • Option E
    As option D, but additionally explore the potential to retain the Wodeland Avenue Surgery, with modernisation and/or extension of the building, and the potential for new ownership models.



How we engage and listen to local residents


We value the views of patients and the public on all our plans, including primary care.

From July to September 2019, we carried out a programme of engagement focused around the following themes:

  • What GP services do the public value the most?
  • What is important in terms of where a GP Practice is located?
  • What should be considered when planning GP services for the future?


A number of engagement mechanisms were used including an online and postal survey, face to face workshops, digital engagement via our social media channels, feedback through our postcards and a number of exhibitions throughout Guildford. Two SMS text messages were sent to all registered patients by both practices to publicise this engagement opportunity. Thanks to all those who got involved and shared their views. The analysis of this feedback is available in the engagement report.

pdf Development of Primary Care Premises in Guildford Engagement Report (770 KB)


In October 2019 we held a key stakeholder forum to talk about the exploratory work that had been carried out since July 2019. The information from this forum is available in the presentation slides.

pdf Health and Care in Guildford: Shaping the Future of Primary Care (1.47 MB)


We will continue to communicate with and engage local residents and patients as the plans progress.


Findings from early engagement

A feasibility study looked at the future needs of the population served by these two practices, including particular health and wellbeing challenges and the significant growth expected in the number of people living in the local area. We also looked at new ways of working to ensure we are planning for the future and able to take advantage of improvements in technology, along with planning for other types of professionals to support the practices and make us less reliant on a scarce and ageing workforce.

The future requirements for space were generated through a demand and capacity model. Architects and cost consultants were then engaged to examine the sites and options for new premises, and the likely costs.

Between July and September 2019 the CCG carried out some initial engagement with patients registered at Guildowns Group Practice and Woodbridge Hill Surgery who were invited to share their views on the future of GP services in the local area, in particular on the potential sites for the development of future premises.

What did patients tell us was important to them?

  • Access to their practice – in particular the availability of public transport to get to their GP practice.
  • Parking – the need for sufficient parking, including disabled parking.
  • Services in the practice – the need for additional time for more detailed discussions about their health.
  • Access to other professionals – such as physiotherapists or a mental health practitioner.
  • Access to appointments – currently there can be a delay of up to three weeks to see a GP for a non-urgent appointment.
    Ensuring emergency appointments are available.
  • Technology – a balance between traditional methods and the use of new technology for example continuing with face to face and telephone appointments but also offering online appointments.


What did patients think about the options?

People generally welcomed the opportunity to improve primary care premises locally, but had some concerns about some of the options.

People said that reconfiguration of the sites from five sites to one wouldn’t be right for the local area and would not provide the local access to primary care that people need and value.

There is concern about the potential loss of the Wodeland Avenue Surgery and how this area would be served if this happened.

Some people asked about the time it would take for these proposals to come to fruition and whether sites would still be available when the business case development had been completed.

There was feedback about other potential sites and ensuring that all appropriate sites have been considered.


Progress so far


The five options highlighted have been considered as part of a wider feasibility study looking at potential sites for new premises and the likely costs. Each option has differing impacts on the community, workforce, the CCG and the delivery of care. These are proposals at this stage and no final decisions have been made.


Feasibility Study

The feasibility study focused on options for Guildowns Group Practice (which currently operates from four sites at Wodeland Avenue, The Oaks Surgery, University Medical Centre and Stoughton Road Surgery) and Woodbridge Hill Surgery.

pdf North and West Guildford Primary Care Site Feasibility Study (7.18 MB)


A number of factors are increasingly affecting the ability of GP practices in Guildford to meet the needs of their patients:

  • Population growth in Guildford.
  • Guildford Borough Council has been developing its own Local Plan, which indicates significant numbers of new homes are likely to be built in the catchment area of these two practices over the next 10-15 years.
  • More people are living longer often with multiple long-term health conditions that require monitoring and treatment.
  • The buildings that some of our GP practices operate from do not have enough space to provide the range of additional services required for future, modern primary care.
  • Some parts of the existing buildings are not accessible for all patients.
  • Limited capacity to develop the growing primary care workforce.


These combined challenges mean that we need to address the pressing requirement for primary care expansion at a local level. If we do not deal with these issues, the future sustainability of these practices will be at risk.



The study concluded that four of the five options were feasible, but that no change was not a feasible option. The feasible options were:

  1. One site at Park Barn
  2. One site at the Jarvis Centre
  3. Two sites, at Park Barn and the Jarvis Centre
  4. Three sites, at Park Barn, the Jarvis Centre and retaining the existing Wodeland Avenue Surgery


What Next?


The feasibility study identified a preferred way forward, which is to progress a scheme for two new build developments at Park Barn and the Jarvis Centre. However, further work will be needed on all four feasible options before a final decision can be made.

The next stage is called the Outline Business Case and this will include further modelling of demand and capacity, closer examination of the potential sites, a full financial appraisal, and public consultation if any significant changes are proposed.

The next stage will also look at other services that might be co-located in any new buildings, including adult community services, children’s services and mental health services.

We are now in the process of securing professional support for the next stage of this development, and setting up a Project Board.

We will continue to keep stakeholders and the public informed as the project develops.

In summary, the work carried out so far has been to inform the options for the CCG, together with Guildowns Group Practice and Woodbridge Hill Surgery, to develop primary care premises that are fit for the future.

We welcome all the input and views that have been expressed.

This was the first stage of the work. The options are not proposals at this stage and no final decisions have been made.

Programme timeline

The five options, the feasibility study and the engagement report were considered by the Primary Care Commissioning Committee (PCCC) in November 2019. The committee agreed that the programme could move to the next stage, which is to examine all the options in more detail through an Outline Business Case and to work out how any new premises will be funded and delivered. If any significant changes are proposed as part of the next phase of this work, there will be a public consultation before the proposals are finalised.




Information capture and site analysis

March to April 2019

Stakeholder and patient engagement (feasibility study)

May to September 2019

Feasibility Study completed

November 2019

CCG recommendation to proceed to next stage

November 2019

Funding and option appraisal

October to December 2019

Outline Business Case

February to October 2020

Full Business Case

November 2020 to April 2021


May 2021 to November 2022

Commissioning and mobilisation

December 2022

Opens to public

January 2023


Contact us

If you would like to be kept informed about this work or if you have any questions please contact us via:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Telephone: 0300 561 1555
  • Text: 07917 087 560




Review Date: 2020-08-05
Review Due: 2022-02-01
Model Publication Scheme Class: Class 6: How we make Decisions
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